FAQ's

The following are a list of frequently asked questions about the Gamble Host initiative and how it may apply to you. Simply click on the plus sign to see the answers.

If you still have questions we suggest you contact your gaming society or Clubs NZ.

If you don’t belong to a gaming society or Clubs NZ or they are unable to help - please contact the Health Promotion Agency on info@choicenotchance.org.nz.

 

  1. Overview
    1. What is the venue's initiative?

      The venues initiative has been developed to help venues and staff more easily meet their gambling host responsibility obligations and to better enable interactions between staff and gamblers where there is some sign that gambling harm is occurring. It will increase awareness among gamblers that venues and staff have a duty to provide a responsible gambling environment, and at the same time provide support and encouragement to staff to enable them to respond appropriately to signs of harm.

      For the first time, consistent messaging and guidance will be available for staff at pubs and clubs to use in their day to day practice with gamblers. 

    2. Why is it happening?

      There is a strong evidence base that links continuous forms of gambling with harm.  The law recognises that gambling can be a risky activity and the Gambling Act (2003) requires Class 4 venues to minimise and address harm.  However, research shows that most gamblers are unaware that venue staff are required by law to watch for signs of harm and to take action if they have reasonable grounds to believe that person is experiencing harm from their gambling.

      Gambling host responsibility is challenging for staff. This initiative aims to arm staff with more tools to help spot genuine signs of harm and give them practical tips on when and how to act with confidence.  Having these resources available in venues should also make gamblers more aware that staff are just doing what is required of them and make an interaction or approach more accepted. 

    3. When is it happening?

      The initiative launches in November 2015 and will be rolled out across venues over the following months. 

    4. Who is it for?

      Pubs and clubs with pokie machines in New Zealand (Class 4 venues). 

    5. Who is behind it?

      The initiative is led by the Health Promotion Agency.  This project has been developed in partnership with the Department of Internal Affairs and the Ministry of Health and with the support and input of gaming societies. 

    6. Who funds it?

      The Health Promotion Agency has received funding from the Ministry of Health for this initiative.   The Ministry of Health funds and coordinates a Strategy to Prevent and Minimise Gambling Harm, and related services, under the Gambling Act 2003.

    7. Who supports it?

      The initiative has been developed by the Health Promotion Agency, in partnership with the Ministry of Health and the Department of Internal Affairs.  It is supported by gaming societies which have been widely consulted in its development.  

    8. What will gamblers see?

      If used as intended, a gambler will see:

      - a sign beside the bar letting them know that staff are required by law to watch out for harmful gambling
      - posters with harm minimisation messages, and
      - wallet-sized information and support leaflets.

    9. What evidence is it based on?

      All audience facing aspects of the initiative have been tested with gamblers and venue (pub) staff.  Technical aspects of the pack such as the signs of harmful gambling behaviours have drawn on findings of validated research. Gaming societies have been consulted and have fed into the development of the messages and individual components of the resource pack.  

    10. How are you going to know if this initiative is successful?

      We are currently looking at the feasibility of evaluating a number of measures relating to the use of the Gamble Host Pack and any associated changes in awareness or behaviours.  It is likely that the evaluation would take place in 2016 once the initiative has had time to establish itself in venues. 

    11. How do I find out more?

      If you are a Class 4 venue, we suggest you contact your gaming society for more information.  If you do not know who that is, or you have a general enquiry you can contact the Health Promotion Agency at info@choicenotchance.org.nz

    12. What do I do if I’m worried about my gambling or that of someone I care about?

      Many gamblers have no idea that their gambling is becoming harmful to themselves and/or others. If you are worried about someone else's gambling habits and want to know what you can do to help, look at the information on www.choicenotchance.org.nz 

      It won’t always be easy but help is available to both of you, including a wide range of free, confidential support services. The Gambling Helpline can provide free support to people affected by someone’s gambling and they are open 24/7.  Call 0800 654 655 or contact one of the many gambling support services nationwide.

  2. For Corporate Societies & Clubs
    1. How will we get our resource packs?

      Gamble Host Packs will be sent to a society’s main office for distribution to its venues. . In the case of the larger societies, packs will be sent directly to regional managers to distribute to the venues they are responsible for. 

      Clubs NZ will receive all of the packs for clubs affiliated with them. Gamble Host Packs will be sent directly to a number of small clubs who are not members of Clubs NZ.

    2. When will I receive my delivery of resource packs?
      We expect the packs to be delivered to Societies and independent clubs in November.  If you have not received them by the end of November please get in touch with the Health Promotion Agency at info@choicenotchance.org.nz
    3. What will I receive?

      The Gamble Host Pack contains the following items:

      I. An introductory letter
      II. A pack introduction – explaining each item
      III. Harm minimisation wallet leaflets
      IV. Wallet leaflet holders
      V. Harm minimisation posters
      VI. Legal sign
      VII. Legal poster
      VIII. Everyday tips for gambling hosts 
      IX. Gambling harm reference cards
      X. Gambling Host Responsibility – Guide for venue staff

      All of these are also available to download from our website.

    4. Are there any additional resources?

      There are 2 additional resources that you can download and print from here.

      I. Larger harm minimisation pamphlet (DL size)
      II. An A4 log book template for use in recording observations and approaches to gamblers

      We are looking at developing other downloadable items in future.
    5. What if we need more resources or packs?

      The pack has been designed to contain sufficient resources for the majority of venues. 

      At this stage one complete pack has been allocated per venue.  In addition, you should have received spares of what we expect will be the higher use items where damage occurs or if extras for very large venues are required. 

      PDFs are available on the website for you to print any further copies to distribute. Please get in touch with the Health Promotion Agency at info@choicenotchance.org.nz if you have any questions.
    6. What do we have to do with the resource packs?

      It is important for venues and staff to know that their society supports the initiative.  During your next visit we ask that you personally hand over a pack to each of your venue’s duty managers and spend some time explaining each resource.  During that visit we recommend that you identify placement areas in the venue for the various resources and if possible put them up that day. 

      If you run harm minimisation training or refresher courses with venues, we suggest using the Guidance, Everyday Tips for Gambling Hosts and Gambling Harm Reference Card in delivering that training.
    7. Do I have to promote this with our venues?

      Any support you can lend to the promotion of this initiative in venues will help ensure a more consistent approach to host responsibility generally and help venues meet their legal obligations to minimise gambling harm.

      HPA has undergone extensive consultation with gaming societies who have all shown a great deal of support for this material. The Department of Internal Affairs has also been a key partner for this work, and is keen to see this initiative adopted as widely as possible to improve compliance with the legal requirement to minimise gambling harm and as a way that venues can demonstrate their commitment to harm minimisation.
    8. What is the Venue's initiative?
      The venue's initiative has been developed to help venues and staff more easily meet their gambling host responsibility obligations and to better enable interactions between staff and gamblers where there is some sign that gambling harm is occurring.
    9. How does the resource pack fit with our existing harm minimisation material?

      This pack has been designed as a comprehensive suite of resources that can replace or complement existing material.  Each resource has been tested with staff and/or gamblers in terms of messaging and practical use.

      We recommend that venues use all of these resources, even if they sit alongside any existing resources.
    10. How can this resource pack support training?
      If you run harm minimisation training or refresher courses with venues, we suggest using the Guidance, Everyday Tips for Gambling Hosts and Gambling Harm Reference Card to assist in delivering that training.  We recommend that all staff are familiar with the Everyday Tips and the signs of harmful gambling (found in the Reference Cards) and use these in their day to day practice with gamblers.
    11. What are your next steps with this campaign?
      Societies and venues have indicated some specific areas where we could support training.   In addition, research indicates that Pacific and Maori are at increased risk of harm.  A next step is developing some language specific resources.
  3. For Class 4 Venues
    1. What will we receive?

      Your venue will receive one pack that contains the following items:

      I. An introductory letter
      II. A pack introduction – explaining each item
      III. Harm minimisation wallet leaflets
      IV. Wallet leaflet holders
      V. Harm minimisation posters
      VI. Legal sign
      VII. Legal poster
      VIII. Everyday tips for gambling hosts 
      IX. Gambling harm reference cards
      X. Gambling Host Responsibility – Guide for venue staff

      In most cases, this pack will be delivered by your society representative or Clubs NZ and they will be able to discuss how to use the individual components of the pack with you.

      Some clubs not affiliated to Clubs NZ will be receiving the pack directly.

    2. When will we receive it?

      Venues will receive the packs anytime from November onwards.  If you have not received one by early January 2016 please get in touch with your society representative or Clubs NZ.

    3. What do we have to do with the resource pack?

      The Gamble Host Pack includes an introduction sheet, which explains how it would be best to use this material.  We suggest that you take time to look over the various resources in the pack, discuss with your society representative or Clubs NZ the best way to use them and incorporate them into your day to day practice.

    4. If I use this pack, will I meet all our venues harm minimisation requirements?

      All venues with gaming machines have obligations which relate to minimise gambling harm. Staff members also have certain responsibilities to keep gamblers safe. This pack has been developed to provide practical information to help you put those obligations into practice.

      Your venue must have a harm prevention and minimisation policy (or problem gambling identification policy) which will have additional obligations that you also have to meet. If you are not sure what these are, speak to your venue manager or your society.

    5. Have our obligations around minimising gambling harm recently changed?

      Recent changes to the Gambling Act made some significant amendments to harm prevention and minimisation provisions.  This includes a requirement to provide all possible assistance if you have ongoing concerns about someone’s gambling. Essentially, it is not enough to approach a gambler just once about their gambling and then take no further action if you have ongoing concerns about their behaviour – the expectation is that further steps will be taken. These could include providing the gambler with more information about problem gambling or issuing them with an exclusion order.

      For further information on these changes and how they affect you, contact your society or visit the Department of Internal Affairs website.

    6. How does this resource pack fit with our existing gambling harm minimisation material?

      The resources in the pack have been designed to be used either alone or alongside existing harm minimisation material.  They have a clear and simple look and feel that has tested well with staff and gamblers.

      The pack of resources should enable you to meet your legal obligations when providing information, pamphlets and signage for customers.

    7. How does this resource pack fit with our other host responsibility requirements like alcohol?

      The principles of host responsibility can be applied across a number of customer based activities like drinking and gambling. 

      The Health Promotion Agency who has developed this pack (in collaboration with the Department of Internal Affairs) also produces the resources that you use to promote responsible drinking in your venue.

    8. Has my gaming society or Clubs NZ agreed to our venue using this resource pack?

      The initiative and the Gamble Host pack have been developed with the support of gaming societies and Clubs NZ.  If you have any questions we suggest you contact your society representative or the Health Promotion Agency on info@choicenotchance.org.nz

    9. Who do I contact if I have any questions?

      If you have any questions we suggest you contact your society representative or the Health Promotion Agency on info@choicenotchance.org.nz

    10. Who do I contact to order extra resources / another resource pack?

      In the first instance, please contact your society representative.  If you don’t have one or they are unable to help contact the Health Promotion Agency on info@choicenotchance.org.nz

    11. Are we going to be trained on this new approach?

      It is likely that any new training your society undertakes will incorporate these resources.  In future we will be exploring opportunities that can further support staff through training and additional resources.

    12. We know who our problem gamblers are, why do we need this?

      One of the aims of this initiative is to try and bring some consistency and a common approach to an area where there can be a lot of uncertainty and assumptions made about whether someone is at risk of harm.

      People experiencing harm, even high degrees of harm, can be very good at hiding it.   By encouraging venues to take a consistent and measured approach using the resources provided, gamblers know they are not being singled out and that this is just the approach venues take to identifying and approaching gamblers where there is concern.

      If all venues display the same information and take a similar approach with gamblers, gamblers will come to expect a standard of practice and type of interaction with staff regardless of where they play.

    13. We think we are doing a great job of identifying and acting on gambling harm. What more can we do?

      - Carefully consider placement of material
      - Use your Everyday Tips and Gambling Harm Reference Card daily
      - Use the suggestions in the guidance (e.g. limiting withdrawals)
      - Ensure you are using your gambling log book/incident register to note any concerns you have about gamblers

    14. Will the Department of Internal Affairs be checking that we are using our resource pack?

      The Department of Internal Affairs is a key partner in this work.

      DIA compliance officers are aware and supportive of this initiative. They would like to support venues and staff to use this pack in order to make staff’s job easier and harm minimisation more embedded and consistent across venues.

      The use of this material will be an indication to gambling inspectors that a venue is taking its responsibilities regarding gambling harm minimisation seriously.

  4. For Other Interested partners
    1. Can we request a resource pack?

      Limited numbers of packs may be available to those with a vested interest in this work including gambling support services.  Copies of resources can also be downloaded from our website. Contact the HPA on info@choicenotchance.org.nz for more information.

    2. Can TAB, Lotto stores, Casinos use this resource pack?

      The resource pack has been designed with Class 4 venues in mind. The Health Promotion Agency is however interested in supporting providers of other modes of gambling.  Please contact us on info@choicenotchance.org.nz to discuss this further.